As you may be aware, we have suffered from two system access and latency issues over the past three weeks. These issues stem from our technology partner, Kronos.
We have been in constant communication with Kronos and are monitoring the situation to ensure they are taking the appropriate steps to correct the short-term issues and prevent them from recurring in the future.
In the meantime, you may still experience occasional inability to access the system. This is a result of limits Kronos has put in place as to how many users can access the system at the same time.
If you receive a message that the system is unavailable, please wait a few minutes and try again. It is likely that the user count will have diminished and you can get access.
We completely agree that this user restriction is not a solution and is only temporary to prevent the system from completely bogging down again and becoming unusable for all users.
Providing you with reliable service is our top priority, and we apologize for the disruptions you may have experienced over the past few weeks.
We value your business, and will continue to work closely with our technology providers to make sure they meet the high standards we demand.
Kronos will be providing us with a full report of what occurred and how they plan to prevent this in the future. We will share this with you when it becomes available.
If you have any further questions, please don’t hesitate to call us at (918) 587-3321.