The Library

HRmony Access & Latency Update

As you may be aware, we have suffered from two system access and latency issues over the past three weeks. These issues stem from our technology partner, Kronos.

We have been in constant communication with Kronos and are monitoring the situation to ensure they are taking the appropriate steps to correct the short-term issues and prevent them from recurring in the future.

In the meantime, you may still experience occasional inability to access the system. This is a result of limits Kronos has put in place as to how many users can access the system at the same time.

If you receive a message that the system is unavailable, please wait a few minutes and try again. It is likely that the user count will have diminished and you can get access.

We completely agree that this user restriction is not a solution and is only temporary to prevent the system from completely bogging down again and becoming unusable for all users.

Providing you with reliable service is our top priority, and we apologize for the disruptions you may have experienced over the past few weeks.

We value your business, and will continue to work closely with our technology providers to make sure they meet the high standards we demand.

Kronos will be providing us with a full report of what occurred and how they plan to prevent this in the future. We will share this with you when it becomes available.

If you have any further questions, please don’t hesitate to call us at (918) 587-3321.

25 Years at Southwestern Payroll

Congratulations, Mike Savoy!

Mike Savoy is celebrating his 25th Anniversary at Southwestern Payroll, and we recently took a moment to recognize this wonderful milestone.

Mike’s role is essential here, and we appreciate and admire his spirit of service. Everyone at Southwestern Payroll agrees that things run smoothly in the Operations Room thanks to Mike.

Our president, Darin Alred, said this during his speech at the recognition, “Mike, we don’t know what we would do without you.”

It’s true, Mike. We are happy and thankful for you.

ACH Client Responsibility Reminder

Client Responsibilities with Regard to 3rd Party ACH Processing

This notice is to remind you of your responsibility to fund your bank account at least two business days prior to any check date for which Southwestern is to debit for employee direct deposit amounts.

Southwestern Payroll Service, Inc. (SPSI) uses an electronic banking system, ACH, to collect funds from our clients and make payments to their employees. As such, we are governed by NACHA (National Automated Clearing House Association) guidelines, which state that any Third-Party Service Provider (TPSP) processing ACH (Direct Deposit) services must send a reminder of responsibility to each business every six months.

For more information, please refer to the Southwestern Payroll Service, Inc. Services Agreement, section 3.3, and/or the Direct Deposit Service Agreement provided during the onboarding process.

3.3 Direct Deposit Service and Authorizations.

Client hereby contracts and authorizes SPSI, two banking days prior to the Client’s check date, to process EFT transactions for such amounts as are necessary to pay Client’s employees. Such amounts are to be held in an account established by SPSI until Client’s check date, when funds shall be deposited to employee accounts as specified.

Additionally, client agrees that in order to guarantee employee deposits are received in employee accounts by payroll check date, payroll data must be received in time to process and transmit ACH transactions two banking days prior to payroll check date.

NOTE: Election of this service requires Direct Deposit Service Agreement (Addendum [A])


Client will:

  • (a) complete and execute all required documentation so that SPSI may withdraw funds from Client’s Account to process direct deposit payrolls;
  • (b) input or report all relevant payroll data to SPSI no later than 2:00 p.m. two banking days prior to each Paydate;
  • (c) have available in Client’s Account good, collected funds in an amount sufficient for SPSI to cover the debits initiated by SPSI hereunder no later than the opening of business (i) two banking days prior to each Paydate for debits by electronic entry, and (ii) two banking days prior to each Paydate for funding by wire transfer; and
  • (d) compare all reports on credits or debits initiated by SPSI to Client’s records and promptly notify SPSI of any discrepancies. Client and SPSI may agree to alter certain of these responsibilities depending on Client’s needs and circumstances


Contact our support team or your payroll specialist at 918.597.3321.